Tools are used to fix things. Wouldn’t it be nice to have a tool in your back pocket at the ready, when someone has a problem? Wouldn’t it be nice to know what to say, what to ask, to help them fix their problem or at least to help them make progress? One Sunday morning,…

Shhh… What do you hear? As I sit writing, I hear birds chirping, an airplane overhead and the dull buzz of the refrigerator. It’s actually quiet in my home at the moment, so I am having to concentrate, tune-in and even work hard to hear the sounds. It’s just the same with people. In order to…

If you want to read about listening techniques in this blog, then read no further… We tend to think that listening techniques will help us to become better listeners. But quite honestly, the art of listening comes from within. Our ability to listen is more connected to our hearts than perfecting any skills. To become a…